Your privacy is important
Burbank Australia Pty Ltd (Burbank, we, us or our) is committed to protecting the privacy of your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
In this Privacy Policy “we”, “us”, “our” and “Burbank” means Burbank Australia Pty Ltd ACN 007 099 872.
This Privacy Policy it is to inform you of the following:
- The process in which we collect and hold your information
- what information we collect and hold about you
- Why we collect, hold, use and disclose your information
- When we may disclose your information
- How you can access, correct or update any information we hold about you
We are in the business of the design, sale and construction of detached homes, medium density town houses and high density apartments.
We may amend this Privacy Policy at any time by posting the updated version on our website.
We are not responsible for the privacy policies and practices of any third parties that are linked to this website via hyperlinks, banner advertising or otherwise.
Your consent to us
By providing us with your personal information, you consent to the collection, use, disclosure and transfer of that information in accordance with this Privacy Policy. By using this website, you also consent to our use of cookies in accordance with this Privacy Policy.
Information about other people which you provide to us
If you provide personal information to us about someone else you must ensure you are entitled to disclose that information to us without the need for us to take any additional steps in respect to how we use and disclose that information as described in this Privacy Policy. You must also ensure the individual concerned is aware of the details contained in this Privacy Policy and consents to same.
How we collect and hold information
Where it is reasonable and practicable to do so, we collect your personal information from you directly in a number of circumstances, including but not limited to: when you make an enquiry on our websites or over the phone; when you visit one of our display homes or attend an event hosted by us; when you provide feedback/complaints to us; when you register your details with us or any of our related entities; through our social media pages; from third parties including your lawyers, financiers and other authorised representatives; our sales agents; our mortgage brokers and/or financial service providers; or when you apply for employment with us or any of our related entities. Depending on the product or service we provide to you, we may collect your personal information from third parties. Information about suppliers’ employees is usually collected from the supplier. Information about potential employees is usually collected during the recruitment process.
We take all reasonable steps to protect your information from misuse, loss, unauthorised access, modification or disclosure.
What information we may collect and hold about you
Generally, the information we collect and hold about our customers includes your name, address, phone number, credit and billing information, and e-mail addresses. In some instances, we may also collect your ID, such as a driver’s licence. We also collect demographic information, which is not unique to you, such as your postcode, age, gender, interests and your favourite home designs or home and land packages we offer. When you visit our websites, we may also collect information about your computer, including your IP address.
We also collect information about your use of our website using cookies in order for you to fully experience our digital marketing channels and their features.
We may also collect additional information about customers, including purchase history, location and preferences, either directly, or through our business partners.
Why we collect, hold, use and disclose your information
We, our agents, sub-contractors, external contractors (including but not limited to; Campaign Monitor, LivePerson, Kentico CMS and TigerPistol Pty Ltd) and any member of our related entities (including but not limited to National Pacific Finance Pty Ltd), may collect and use your personal information to:
- Sell, deliver, and administer our products and services or the products and services of our related entities to you;
- Sell, deliver, administer improve and personalise the products and services of National Pacific Finance Pty Ltd (who provide mortgage brokering services);
- Improve and personalise our products and services or those of our related entities
- Better understand our your requirements and preferences, conduct product and market research, personalise and improve our services and those of our related entities and to provide offers that are of greater interest or benefit to you;
- Undertake and administer promotions, competitions, events, marketing activities, direct marketing, database compilation, analysis of trends and demographics and other marketing or promotional activities for our services or those of our related entities;
- Process payments and invoices;
- Protect against fraud and theft;
- Recruit and assess future employees; and
- maintain and update our records.
From time to time, we may also use your personal information to send you text messages or emails to; invite you to complete a review, send you targeted news, offers and promotions of our products and services. If you do not wish to receive these communications you can opt-out by contacting us at enquires@burbank.com.au
We may disclose your personal information in any of the following events:
- if you have provided us with your personal information for the purposes of engaging us for our services then we may disclose your personal information to any of our employees, agents, contractors, sub-contractors and to any members of our related entities;
- we may disclose your personal information to any of our agents, consultants and sub-contractors to assist us in the operation of our business including updating any of our websites, or to provide any business related services to us, and who are subject to strict security and confidentiality obligations;
- we may disclose your personal information between our related entities on a confidential basis for the purposes of internal administration, billing and other business practices; and
- we will disclose your personal information if required or permitted by law.
Direct marketing
You consent (until such time as you opt out, as described below) that we may use your personal information to let you know about us and our products and services (including promotions, special offers and events) and our third party products and services, either where we have your express or implied consent, or where we are otherwise permitted by law to do so. We may contact you for these purposes in a variety of ways, including by mail, email, SMS, telephone and online advertising.
Where you have consented to receiving marketing communications from us, your consent will remain current until you advise us otherwise. However, you can opt out at any time, by:
- contacting us (details set out below)
- using the unsubscribe facility that we include in our commercial electronic messages (such as emails and SMSes)
Once you do this, we will update your profile to ensure that you don’t receive further marketing messages. Stopping marketing messages will not stop service communications (such as contract updates).
If we have collected the personal information that we use to send you marketing communications from a third party (for example, a direct mail database provider), you can ask us to notify you of our source of information, and we will do so, unless this would be unreasonable or impracticable.
Who we may share your personal information with
Burbank may disclose your personal information, and you consent to Burbank disclosing your personal information, to its related bodies corporate and associated entities (as those terms are defined in the Corporations Act 2001 (Cth)).
Burbank may also disclose your personal information, and you consent to Burbank disclosing your personal information, to the following third parties:
- National Pacific Finance Pty Ltd to provide its mortgage brokering services to you
- Campaign Monitor Pty Ltd to provide exclusive promotions and offers
- responsible authorities, such as local councils and water authorities
- builders and their housing consultants
- the Land Titles Office
- relevant State and Territory Valuers General
- real estate agent
- Australian Securities and Investment Commission
- financiers and potential financiers
- financial institutions for payment processing
- an individual’s agent or authorised representative
- referees whose details are provided to us by job applicants
- referees for tenants
- third parties who support our information technology or handle mailings on our behalf
- our contracted service providers (including payment processors, our web consultants and Google Analytics). In each case, we may disclose personal information to the service provider and the service provider may in turn provide us with personal information collected from you in the course of providing the relevant products or services;
- law enforcement agencies, other governmental agencies or third parties if we are required by law to do so, or in other limited circumstances (for example if required by a court order or regulatory authority, or if we believe that such action is necessary to prevent fraud or cyber-crime or to protect our website, our products or our technology assets or the rights, property or personal safety of any person)
- our professional advisers
In each case, we may disclose personal information to the service provider and the service provider may in turn provide us with personal information collected from you in the course of providing the relevant services.
We may also disclose information to provide our products and services, to respond to legal requirements, enforce our policies, and protect our rights and property.
When we may disclose your information
We will only disclose personal information about you to third parties if required by law or legal process, to our advisers or to companies who are responsible for parts of our service delivery or marketing communications.
In special circumstances – for example, if we were to sell our business or part of our business – your information may be transferred to potential purchasers and their advisers as part of that sale. From time to time, we may provide aggregated and de-identified information to other business partners for various purposes.
We may disclose your personal information between countries if required for a relevant purpose described in this Privacy Policy. We may transfer your personal information to the United States of America, China, Malaysia or India..
Accessing and correcting your information we hold
You have a right to request a copy of the personal information we have about you or to have any inaccurate information updated. Should you chose to exercise any of your rights mentioned herein, please send your request in writing addressed to our Privacy Officer at privacy@burbankgroup.com.au or alternatively, you can write to the Privacy Officer – Burbank Australia Pty Ltd at:
Privacy Officer
Burbank Australia Pty Ltd
36 Aberdeen Road
Altona Vic 3102
Facsimile +61 (0)3 9328 0222
How we manage a complaint in relation to our privacy policy
In a situation where a customer believes we have breached the Australian Privacy Principles they must lodge a complaint in writing to our Privacy Officer using the details provided above. Upon receipt of this written complaint we will investigate and follow up with the customer in due course in our efforts to resolve the complaint raised by the customer.
Alternatively, a customer can make a complaint to the Office of the Australian Information Commissioner (“OAIC”) in respect of our handling of your personal information.
“We partner with Microsoft Clarity and Microsoft Advertising to capture how you use and interact with our website through behavioral metrics, heatmaps, and session replay to improve and market our products/services. Website usage data is captured using first and third-party cookies and other tracking technologies to determine the popularity of products/services and online activity. Additionally, we use this information for site optimization, fraud/security purposes, and advertising. For more information about how Microsoft collects and uses your data, visit the Microsoft Privacy Statement.”